Custom and bulk orders

Since most of our products are made to order for hotels and restaurants, custom and bulk orders are not eligible for refund once production has started.

Damaged or defective items

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will review and offer a replacement or refund as appropriate.

Cancellations

Orders can be cancelled before production begins. Once production has started, cancellation may not be possible.

Refund timeline

Approved refunds will be processed within 7 to 10 business days to the original payment method.

Contact us

For any refund related queries, reach out to us at info.17nakshtra@gmail.com.